Network Support

The Starnix support team provides comprehensive monitoring and maintenance for all systems including Linux, Unix, Microsoft Windows NT, and Windows 2000 servers providing file, print, and internet services.



The Starnix Support Package

All support customers receive:

• Installation of the IMONIT, a monitoring server that connects to your network and notifies us (and you) immediately as problems happen
• Immediate notification of problems by e-mail, fax or pager (as applicable) -- response time varies depending on the level of service, as quickly as within one hour
• Ongoing security monitoring -- we'll routinely check your publicly-accessible Internet services for open doors and holes that could be exploited
• Access to some of the best talent anywhere, with a trusted track record of service to businesses of many sizes.

What's covered?
Unix: Solaris, UnixWare, AIX, HP/UX, OpenServer
Linux: Red Hat, Caldera, SuSE, Mandrake, Corel, TurboLinux, Debian
Windows: 2000/NT (internet and file/print services), 95/98 (partial monitoring)

Available support levels

Starnix support services are offered in three cost-effective packages. They differ mainly in the amount of included hours of support, and the cost of additional hours. All levels of Starnix support offer the same commitment to top-notch customer service.

Custom support packages, to handle special needs, are available beyond the Premium level. For pricing or further information for the Starnix Support packages, please call or contact us for details.